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Delivery and Performance (including Festive Season delivery)

Subject to availability and receipt of full payment, delivery of the Goods shall be made by the Supplier’s contractor to an address specified by the Customer within the Republic of South Africa.

The Supplier or their courier will inform the Customer of the expected delivery time of the order, but the Supplier will not be liable for any loss caused by a delay for reasons beyond the Supplier/courier’s control. All delivery dates should be seen as estimates, which shall only be confirmed by the Supplier’s contractor or courier directly prior to dispatch of the Goods.

Deliveries are made between 08:00-17:00 SAST, Monday to Friday.

Orders are typically processed within two (2) business days. Following order processing, please allow up to seven (7) business days for delivery. For Goods requiring manufacturing, the delivery timeline may extend up to twenty (20) business days from the date of processing. Larger items or furniture items may take slightly longer in transit.

Please note that estimated delivery timeframes may be extended from November through January each year due to a high volume of seasonal orders. Our online store remains open throughout the year; however, our fulfilment teams will be taking an annual break from the 19th of December to the 5th of January. Please allow additional time for your order to be delivered or for your collection to take place.

Delivery Failures and Abandoned Goods

If delivery cannot be completed after 2 (two) reasonable attempts by the courier due to the Customer’s unavailability or failure to provide accurate delivery instructions, the Customer will be liable for additional storage and courier costs. If the Goods remain undelivered for more than 30 (thirty) calendar days following repeated contact attempts, the Goods may be deemed abandoned, and the Supplier reserves the right to deal with or dispose of the Goods to cover outstanding expenses.